Terms of Service

Terms & Conditions

Last Updated: {{ NOV   2025 }}

Welcome to Asia Parcel Service Private Limited (“Company”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access and use of our website https://asiaparcelservice.com/ (“Website”) and all courier, logistics, shipment booking, tracking, and related services (“Services”).

By using our Website or Services, you agree to be bound by these Terms. If you do not agree, please discontinue use.

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1. Definitions

• “User”, “You”, “Your” – Any individual or business using our Website or Services.

• “Shipment” – Any package, parcel, document, or goods booked using our services.

• “Courier/Partner” – Third-party delivery companies used to transport shipments.

• “Consignee” – The receiver of the shipment.

• “Consignor” – The sender of the shipment.

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2. Eligibility

By using our Website or Services, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into contracts.

• You are using the Service for lawful purposes only.

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3. Use of Services

You agree:

• To provide accurate, complete, and truthful information while booking shipments.

• That any false, misleading, or incomplete information may result in cancellation of service.

• To comply with all applicable laws and shipping restrictions.

We reserve the right to refuse service at our discretion.

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4. Prohibited Items

You must NOT send prohibited or restricted goods, including:

• Illegal items

• Hazardous materials

• Explosives, flammable items

• Drugs, narcotics

• Currency, precious metals, or jewelry (unless declared and permitted)

• Perishables without proper packaging

• Biological samples / human or animal remains

• Weapons or ammunition

We follow shipping restrictions of India and courier partners. If a prohibited item is found, the shipment may be:

• Returned, destroyed, or withheld,

• Reported to authorities,

• Subject to penalties.

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5. Booking, Pickup & Delivery

5.1 Shipment Booking

When you book a shipment, you must provide:

• Accurate address (pickup & delivery)

• Valid contact details

• Correct package weight & size

• Proper packaging

5.2 Delays

Delivery timelines may vary based on:

• Courier partner

• Weather conditions

• Customs checks

• Remote-area restrictions

• Operational issues

We are not liable for delays beyond our control.

5.3 Right to Inspect

We and our courier partners reserve the right to:

• Open and inspect shipments,

• Validate weight, size, and contents,

• Restrict or refuse transit of unsafe items.

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6. Pricing, Payments & Taxes

• All prices displayed are estimates until shipment is verified.

• Final charges may differ based on actual weight, dimensions, destination, or courier rules.

• Taxes (GST or otherwise) may apply as per law.

• Payments must be made before shipment processing unless a credit arrangement exists.

Non-payment may result in shipment withholding or cancellation.

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7. Weight, Dimension & Discrepancy Policy

If actual shipment weight/size differs from the declared value:

• Additional charges will apply.

• Shipments may be held until charges are cleared.

• Incorrect declarations may result in penalties or service suspension.

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8. Loss, Damage, & Liability

8.1 Limited Liability

Asia Parcel Service Private Limited acts as a logistics platform integrating multiple courier partners.
We are not the direct carrier.

Liability for loss/damage lies with the courier partner as per their terms.

8.2 Maximum Compensation

Compensation (if any) will be:

• Based on courier partner’s policy

• Provided only if claim conditions are met

• Limited to declared/insured value

• Not applicable for improper packaging

8.3 Non-Liability

We are not responsible for:

• Wrong address/insufficient details

• Delays due to natural calamities

• Damage due to improper packaging

• Forbidden or illegal contents

• Acts of customs or government authorities

• Indirect or consequential losses

• Lost profits or business loss

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9. Tracking

Tracking information is provided based on data from courier partners.
We do not guarantee real-time accuracy, as status updates depend on partner systems.

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10. Cancellations & Refunds

A booking can be cancelled only before pickup.
Refund eligibility depends on:

• Status of the shipment

• Courier partner policies

• Payment gateway rules

Once picked up or dispatched, a shipment cannot be cancelled.

Refunds, where applicable, are processed within 5–14 working days.

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11. User Accounts & Responsibilities

If you create an account:

• Keep your login details confidential.

• You are responsible for all actions under your account.

• Notify us immediately of unauthorized access.

We may suspend or terminate accounts for:

• Misuse, fraud, or false information

• Violation of Terms

• Illegal shipment activity

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12. Intellectual Property

All content on the Website—including logo, design, text, images, software, and trademarks—is owned by Asia Parcel Service Private Limited and protected by applicable laws.

You may not:

• Copy, distribute, or modify content

• Reproduce website code or features

• Use our brand without permission

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13. Third-Party Links

Our Website may link to external websites.
We are not responsible for:

• Their content

• Their privacy practices

• Their services

Use third-party websites at your own discretion.

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14. Indemnification

You agree to indemnify and hold harmless Asia Parcel Service Private Limited, its employees, and partners from any claims, damages, liabilities, losses, or expenses arising from:

• Violation of these Terms

• Improper use of the Website or Services

• Illegal or restricted shipments

• Misuse of account or fraudulent activity

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15. Termination of Service

We may suspend or terminate Services without notice if you:

• Provide false information

• Book illegal/restricted shipments

• Abuse or misuse our platform

• Violate these Terms

Upon termination, all outstanding dues must be paid immediately.

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16. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in India.

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17. Changes to Terms

We may update these Terms at any time.
Revised Terms will be posted on this page with an updated “Last Updated” date.

Continued use of our Services after changes means you accept the revised Terms.