Refund & Cancellation Policy

Last Updated: {{ Month Day, Year }}

This Refund & Cancellation Policy (“Policy”) applies to all users of Asia Parcel Service Private Limited (“Company”, “we”, “us”) who book courier, shipping, or logistics services through https://asiaparcelservice.com/ (“Website”).

By using our Services, you agree to the terms of this Policy.

1. Shipment Cancellation Policy

1.1 Cancellation Before Pickup

A shipment can be cancelled ONLY if our delivery agent has not picked up the package yet.

To request cancellation:
📧 Email: support@asiaparcelservice.com
📞 Phone: 8591874425

After verifying the shipment status, we will confirm if cancellation is eligible.

1.2 Cancellation After Pickup

Once a shipment has been picked up by our courier partner:

• It cannot be cancelled, and

• No refund will be issued, as the shipment is already in transit.

1.3 Automatic Cancellation

Your shipment may be automatically cancelled if:

• Pickup fails due to incorrect address

• Package contains prohibited items

• Unsuccessful attempts by the delivery agent

• Payment was not completed

• Booking was found fraudulent or invalid

Refund eligibility will depend on the reason for cancellation.

2. Refund Policy

2.1 Refund Eligibility

Refunds may be issued only in the following situations:

• Shipment cancelled before pickup

• Duplicate payment made accidentally

• Shipment booking created due to a system error

• Service unavailable for your pin code/destination

• Incorrect amount charged due to a platform error

• Shipment rejected before pickup due to courier unavailability

2.2 Refund Not Eligible

Refunds will NOT be issued if:

• Shipment is already picked up

• Shipment is delayed for reasons beyond our control

• Shipment is returned due to incorrect address

• Shipment is damaged due to improper packaging

• Declared weight differs from actual weight

• Delivery agent is unable to contact consignee/consignor

• User violates Terms, or sends restricted/prohibited items

• Shipment is held by customs, government, or regulatory bodies

2.3 Weight & Dimension Discrepancy

If actual weight/dimensions exceed the declared values:

• Additional charges will apply

• Refunds will not be provided for differences

• Shipment may be held until dues are cleared

3. Refund Process

If your refund request is approved:

• Refunds will be processed to your original payment method

• Processing time: 5–14 working days, depending on bank/payment gateway

• We are not responsible for delays caused by banking networks

In certain cases, refunds may be issued as:

• Wallet credit (if applicable)

• Discount voucher (if user agrees)

4. Mode of Refund

Refunds are typically processed through:

• UPI

• Credit/Debit Card

• NetBanking

• Payment Gateway

• Wallet (if implemented)

We do not provide cash refunds.

5. How to Request a Refund

To request a refund, you must contact us with:

• Shipment ID / Order ID

• Registered mobile number

• Email address

• Reason for cancellation/refund

• Proof of incorrect charge (if applicable)

Contact us:
📧 support@asiaparcelservice.com
📞 +91-9591874425

Refunds will be approved only after verification.

6. Overcharges & Disputes

If you believe you were wrongly charged:

• You must report it within 24–48 hours of payment

• We will verify weight, dimensions, and billing

• If claim is valid, refund will be processed accordingly

For disputes related to delivery timelines, damage, or loss:
Claims must be made as per the courier partner’s policies, not ours.

7. No-Show Pickup

If our agent reaches your location but:

• You are unavailable

• Address is incorrect

• Package is not ready

The shipment may be cancelled or rescheduled.
Refunds may not be offered in such situations.

8. Courier Partner Policies

Asia Parcel Service works with multiple courier partners.
Each partner has its own:

• Refund rules

• Delivery guidelines

• Claim policies

• Compensation limits

Refund approval depends on compliance with partner policies.

9. Forced/Mandatory Refund Situations

We will provide a refund if:

• Shipment was never attempted/picked up

• Service was unavailable in your area

• We are unable to schedule pickup after multiple attempts

• Technical/payment gateway failure occurred during booking

10. Changes to This Policy

We may update this Refund & Cancellation Policy at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Information

For refunds, cancellations, or disputes, contact:

Asia Parcel Service Private Limited
Website: https://asiaparcelservice.com/
Email: support@asiaparcelservice.com
Phone: +91-8591874425
Address: (Insert your registered office address here)