Terms of Service

Cancellation Policy

Last Updated: {{ Month Day, Year }}

This Cancellation Policy (“Policy”) explains when and how users (“you”, “customers”) may cancel their shipment or service booked through Asia Parcel Service Private Limited (“Company”, “we”, “us”, “our”) via https://asiaparcelservice.com/ (“Website”).

By using our Website or Services, you agree to the terms in this Policy.

1. Shipment Cancellation Rules

1.1 Cancellation Before Pickup

You may cancel your shipment only if the parcel has not been picked up by our courier partner.
A cancellation request must be submitted through:

📧 support@asiaparcelservice.com
📞 +91-8591874425

Once verified, cancellation will be approved and any applicable refund will be processed as per our Refund Policy.

2. Cancellation After Pickup

Once a shipment has been picked up by the delivery agent or handed over to the courier partner:

• Cancellation is NOT allowed, and

• No refund will be issued,
  because the shipment is already in transit and courier charges are applicable.

3. Automatic / System-Based Cancellation

Your shipment may be automatically cancelled in cases including (but not limited to):

• Incorrect or incomplete pickup address

• Customer unavailable during pickup

• Prohibited or restricted items found

• Package improperly packed or unsafe for transit

• Multiple failed pickup attempts

• Service unavailable for your pin code

• Fraudulent or suspicious booking

• Payment failure or mismatch

• Courier partner unable to service the shipment

In such cases, refund eligibility will depend on the reason and partner policies.

4. Customer-Initiated Cancellations

You may request cancellation before pickup in situations such as:

• You entered incorrect details

• Change of plan

• Wrong address entered

• Duplicate booking

• Shipment no longer required

We will assess eligibility before approving the cancellation.

5. Non-Cancellable Situations

Cancellation is NOT allowed if:

• Shipment has been picked up

• Shipment is in transit

• Shipment is with delivery hub/out for delivery

• Shipment has already been delivered

• Shipment contains restricted items detected during transit

• Shipment is being held for weight/size discrepancy

• Shipment is under investigation by authorities

6. Weight & Dimension Discrepancy Cancellations

If actual weight/dimensions differ from declared values:

• Shipment may be placed on hold

• Additional charges may apply

• Cancellation is not allowed after the packet is in courier custody

• User must clear charges before shipment can continue

No refunds will be issued in such cases.

7. Time Frame for Cancellation Requests

Cancellation requests must be submitted:

• Immediately after booking

• Before courier pickup is attempted

• Within working hours (if same-day pickup is scheduled)

Delays in cancellation requests may lead to ineligibility as pickup may already be attempted.

8. Cancellation Fees

Cancellation fees may be applied if:

• Courier agent attempted pickup

• Service fees were incurred

• Labels/manifests were generated

• A shipping slot was reserved with a courier partner

Fees vary based on courier partner rules.

9. How to Request Cancellation

When requesting cancellation, you must share:

• Shipment ID / Order ID

• Registered mobile number

• Email address

• Reason for cancellation

Contact:
📧 support@asiaparcelservice.com
📞 +91-8591874425

We will respond within 24–48 business hours.

10. Courier Partner Cancellations

Courier partners may cancel shipments due to:

• Operational issues

• Route restrictions

• Weather conditions

• Safety concerns

• Regulatory requirements

• Incorrect packaging

• Dangerous goods

• Holiday/non-service days

In such cases, our team will inform you and process refunds (if applicable) as per partner policies.

11. No-Show or Failed Pickup

If our pickup agent attempts pickup and:

• Customer is unavailable

• Address is incorrect

• Parcel is not ready

• Parcel is not properly packed

The booking may be cancelled or rescheduled.
Refunds may not be issued in such situations.

12. Changes to This Policy

We may update this Cancellation Policy at any time.
The updated version will be published with a revised “Last Updated” date.

13. Contact Information

For cancellations or assistance, contact:

Asia Parcel Service Private Limited
Website: https://asiaparcelservice.com/
Email: support@asiaparcelservice.com
Phone: +91-8591874425
Address: (Insert registered office address here)